Terms of service

1. Introduction

Welcome to Ao Dai UK shop. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by the following terms and conditions ("Terms"). If you do not agree with these Terms, you should not use our services or purchase products from our store.

2. Products and Availability

We strive to provide accurate information about our products, including descriptions, prices, and availability. However, we do not guarantee the availability of all items at all times. Products may be discontinued or out of stock without prior notice.

  • Product Descriptions: We make every effort to display the colors and styles of our products as accurately as possible. However, the actual colors you see may vary depending on your device.
  • Pricing: All prices are listed in [your local currency]. Prices may change at any time without notice, but changes will not affect orders already placed.

3. Order Process

To purchase products, you must complete the online order process, including providing payment information. By submitting an order, you make an offer to purchase the items in your cart, subject to these Terms.

  • Order Confirmation: After placing an order, you will receive an email confirmation. This confirmation is an acknowledgment of receipt of your order, not acceptance. We reserve the right to cancel or refuse an order at our discretion.
  • Payment: Payments are processed through [payment processor] and must be completed before items are shipped.

4. Shipping and Delivery

We aim to fulfill all orders in a timely manner, but shipping times may vary based on factors like location, inventory, and shipping carrier.

  • Shipping Costs: Shipping costs will be calculated at checkout based on your delivery address.
  • Delivery Time: Estimated delivery times are provided during the checkout process. We are not responsible for delays caused by the shipping carrier.
  • Tracking: Once your order has shipped, you will receive a tracking number via email to monitor its progress.

5. Returns and Exchanges

If you're not satisfied with your purchase, we offer returns and exchanges under the following conditions:

  • Return Window: Returns must be requested within 30 days from the date of delivery.
  • Condition of Products: Returned items must be unused, unwashed, and in the original packaging with all tags attached.
  • Refund Process: Once the returned item is received and inspected, we will process a refund to the original payment method or offer store credit. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

6. Intellectual Property

All content on the site, including images, text, logos, and designs, is the property of Ao Dai UK shop and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent from us.

7. Privacy Policy

Your privacy is important to us. By using our website, you agree to our [Privacy Policy], which explains how we collect, use, and protect your personal information.

8. Account Creation and Security

To make purchases or access certain features, you may need to create an account with us. You agree to provide accurate and complete information when creating your account and to keep your account information secure. You are responsible for all activities that occur under your account.

9. Limitation of Liability

To the maximum extent permitted by law, Ao Dai UK is not liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products, even if we have been advised of the possibility of such damages.

10. Indemnity

You agree to indemnify and hold harmless Ao Dai UK from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising from your use of our products or services, violation of these Terms, or infringement of any rights of third parties.

11. Amendments

We reserve the right to modify or update these Terms at any time. Any changes will be effective when posted on this page with an updated "Effective Date." Your continued use of our site or services after such changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of United Kingdom, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts 

13. Contact Us

If you have any questions or concerns regarding these Terms or your order, please contact us at:

[Email Address]: aodaiuk@gmail.com
[Phone Number]: +447745896088
[Physical Address]: 69 Wolsey Crescent, SM4 4TD, United Kingdom